User Experience Management

Design Management + | UX Design + | UI Design + | Usability + | Market Research + | Personas + | Customer Journey Mapping + | HTML/CSS +

Leading an ecommerce User Experience Team involved organizing customer research, presenting holistic views of insights, ensuring projects maintain customer-centricity and business alignment, pushing team growth, and improving the efficiency of the design process.

2x2 Persona Summary derived from Primary and Secondary Research view full summary | view working affinity diagram

Comprehensive Customer Journey Map view

Site Map view

UX Checklist view Project Kickoff Checklist | view Skills Evaluation Checklist

Design Process and Team Org Definition view sample of guide book draft

Design Sprint Facilitator and Participant

Guiding the build of a Design System

Diary Study Organization and Guidance view participant handout

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