Leading Ecommerce and Enterprise User Experience Teams involved organizing customer research, presenting holistic views of insights, ensuring projects maintain customer-centricity and business alignment, pushing team growth, and improving the efficiency of the design process.
Ecommerce UX Management
2x2 Persona Summary derived from Primary and Secondary Research view full summary | view working affinity diagram
Comprehensive Customer Journey Map view
Site Map view
UX Checklist view Project Kickoff Checklist | view Skills Evaluation Checklist
Design Process and Team Org Definition view sample of guide book draft
Design Sprint Facilitator and Participant
Guiding the build of a Design System
Diary Study Organization and Guidance view participant handout
Enterprise UX Management
UX/UI Service Overview and Workbook (Complemented by Internal Team Site of Methods, Tips, etc.)
Overseeing UI Design and Design System
Dashboard Tracking MSCW and Status of UX Methods Across Projects
Dashboard Tracking User Insights from Various Sources
Board of Ongoing UX Work Across Product Lines
